Return & Exchange Policy

At Trendy Tannery, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and unwashed.

• Be in its original condition.

• Include all original tags and packaging.

• Not show signs of damage caused by the customer.

How to Request a Return

To start a return, please contact our customer support team within 14 days of delivery.

Email: support@trendytannery.com

Please include:

• Your order number.

• The reason for your return.

• Photos of the item if it is damaged, defective, or incorrect.

Our team will review your request and provide return instructions along with the return shipping address.

Return Shipping

Customers are responsible for the cost of return shipping unless:

• You received the wrong item.

• The item arrived damaged.

• The item has a manufacturing defect.

We recommend using a trackable shipping service, as Trendy Tannery is not responsible for returns lost during transit.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you would like a different size or wish to exchange an item, please contact us within 14 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund or an alternative product.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Custom-made or personalized products.

• Final sale or clearance items (if clearly marked as non-returnable at the time of purchase).

• Gift cards.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive the wrong item, please contact us within 24 hours of delivery.

Include your order number and clear photos of the item. We will resolve the issue as quickly as possible at no additional cost to you.

Order Cancellation

Orders may be cancelled within 24 hours of placing the order.

After 24 hours, orders enter processing and production and cannot be cancelled.

If your order has already been shipped, it cannot be cancelled. If eligible, you may request a return after receiving your order in accordance with our 14-Day Return & Exchange Policy.

To request an order cancellation, please contact us as soon as possible at support@trendytannery.com and include your order number.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: support@trendytannery.com

• We appreciate your trust in Trendy Tannery and are committed to providing excellent customer service.