FAQS
Frequently Asked Questions (FAQs)
1. Orders & Payment
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, including Visa, MasterCard, American Express, and more. You can also pay securely through PayPal. We ensure a smooth and secure checkout experience for all our customers!
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so changes or cancellations can only be made within 12 hours of purchase. Please contact our support team as soon as possible if you need to make any changes.
Q: Do you offer custom clothing?
A: Yes! We offer custom apparel. Please reach out to us with your specific requirements, and we’ll guide you through the process.
2. Shipping & Delivery
Q: Where do you ship to?
A: We ship to the USA, UK, Canada, and most European countries.
Q: How long does shipping take?
A: Standard shipping takes 4-7 business days, while express shipping takes 3-5 business days. Delivery times may vary depending on your location.
Q: How much does shipping cost?
A: We offer free shipping on all orders, so you can shop without worrying about additional costs.
Q: Do you provide tracking information?
A: Yes! Once your order ships, we’ll send you a tracking number via email so you can monitor your delivery.
3. Returns & Exchanges
Q: What is your return policy?
A: We offer a 14-day return policy. If you’re not satisfied with your purchase, you can return the item in unused condition with the original packaging.
Q: Who covers the return shipping cost?
A: The customer is responsible for return shipping unless the item is defective or incorrect.
Q: How do I initiate a return or exchange?
A: Simply contact our support team with your order details, and we’ll assist you with the return or exchange process.
4. Product Information & Care
Q: Are your leather products genuine?
A: Yes! All of our products are made from 100% genuine, high-quality leather.
Q: How do I choose the right size?
A: Please refer to the size chart on the product page. If you’re unsure, don’t hesitate to reach out to us for assistance.
Q: How should I care for my leather clothing?
A: Store your leather items in a cool, dry place, away from direct sunlight and moisture. To maintain the quality, apply a leather conditioner periodically.
5. Contact & Support
Q: How can I contact customer support?
A: You can email us at support@trendytannery.com or use our contact form on the website. We’re happy to assist you!