FAQS
Frequently Asked Questions (FAQs)
1. Orders & Payment
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, including Visa, MasterCard, American Express, and more. You can also pay securely via Paypal. We ensure a smooth and secure checkout experience for all our customers!
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so changes or cancellations can only be made within 12 hours of purchase. Please contact our support team as soon as possible.
Q: Do you offer custom clothing?
A: Yes! We provide custom apparel. Contact us with your requirements, and we’ll guide you through the process.
2. Shipping & Delivery
Q: Where do you ship to?
A: We ship to the USA, UK, Canada, and most European countries.
Q: How long does shipping take?
A: Standard shipping takes 4-7 business days, while express shipping takes 3-5 business days. Delivery times may vary based on your location.
Q: How much does shipping cost?
A: Great news! We offer free shipping on all orders, so you can shop without worrying about extra costs.
Q: Do you provide tracking information?
A: Yes! Once your order ships, we’ll send you a tracking number via email so you can monitor your delivery.
3. Returns & Exchanges
Q: What is your return policy?
A: We offer a 14-day return policy. If you're unsatisfied with your purchase, you can return it in unused condition with original packaging.
Q: Who covers the return shipping cost?
A: The customer is responsible for return shipping unless the item is defective or incorrect.
Q: How do I initiate a return or exchange?
A: Simply contact our support team with your order details, and we’ll assist you with the return process.
4. Product Information & Care
Q: Are your leather products genuine?
A: Yes! All our products are made from 100% genuine, high-quality leather.
Q: How do I choose the right size?
A: Please refer to our size chart on the product page. If unsure, reach out to us for guidance.
Q: How should I care for my leather clothing?
A: Store your leather apparel in a cool, dry place. Avoid direct sunlight and moisture. Use a leather conditioner periodically to maintain its quality.
5. Contact & Support
Q: How can I contact customer support?
A: You can email us at [support@trendytannery.com] or use our contact form on the website.